These Terms of Service (“Terms”) govern your access to and use of the services provided by Socialoscope (« we », « our », or « us »), including the platform accessible through Socialoscope.com. By using our services, you agree to comply with and be bound by these Terms.
1. Services Provided :
We offer a platform that allows our clients to analyze public opinions from communities on Facebook, Instagram, LinkedIn, YouTube, and TikTok, helping them make strategic decisions. Our platform provides sentiment analysis, performance insights, and other relevant metrics based on the publicly available data from these social media platforms.
2. Data Collection :
We collect the following types of publicly available information from Facebook, Instagram, LinkedIn, YouTube, and TikTok:
- Comments
- Interactions
- Shares
- Reactions
- Reach
- Number of views
- Number of shares
- Number of clicks
No private data (e.g., organic reach, paid reach, or hidden comments) will be collected or displayed on our platform except for authorized users.
3. Use of Information :
The data collected is used to generate reports and provide insights into user sentiment and content performance. These reports include sentiment analysis (positive, negative, or neutral) and performance analysis (e.g., reach, views, interactions). The data may also be used for internal analytics and improvements to our platform.
4. Restrictions on Use
You agree not to use the platform for unlawful purposes or any activities that could harm or disrupt our services, including but not limited to:
- Attempting to access or retrieve data not available to you.
- Engaging in any activity that interferes with or disrupts the operation of our platform or any third-party services used in connection with it.
- Using the platform to collect private or confidential data without proper authorization.
5. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized access to your account.
6. Data Management and Deletion
You may request the deletion of data processed on our platform by contacting us at it@socialoscope.com. Any data deleted from Facebook, Instagram, LinkedIn, YouTube, or TikTok will no longer be available on our platform.
7. Limitations of Liability
Our platform is provided « as is, » and we do not guarantee the accuracy, completeness, or reliability of any data or analysis generated by the platform. We will not be held liable for any errors, omissions, or losses arising from your use of our services, including any indirect or consequential damages.
8. Third-Party Services
Our platform may integrate with third-party services such as Facebook, Instagram, LinkedIn, YouTube, and TikTok. We are not responsible for the terms of service or privacy practices of these third-party services.
9. Modifications to the Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. By continuing to use our platform after the changes are posted, you agree to the revised Terms.
10. Termination of Service
We reserve the right to suspend or terminate your access to our platform at any time if we believe you have violated these Terms or if required by law. Upon termination, you must cease all use of our services.
11. Compliance with Laws
You agree to comply with all applicable laws and regulations in connection with your use of our platform, including data protection and privacy laws.
12. Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at:
it@socialoscope.com